Privacy Policy

Who Is the Controller of Your Personal Data?

The controller of personal data collected through this website is:

For any questions concerning the processing of personal data, you may contact us using the email address provided above.

What Personal Data May We Collect?

Information You Provide to Us

When you contact us through the contact form, email, telephone or another available communication channel, we may process the information you provide to us.

• first and last name;
• email address;
• telephone number, if provided;
• subject and content of your message;
• other information you voluntarily provide in your communication.

Technical Data

When you use the website, certain technical information may be recorded automatically for the purposes of operating, securing and maintaining the website.

• IP address;
• browser type and version;
• device type and operating system;
• date and time of access;
• pages visited;
• technical and security server logs.

Why Do We Process Personal Data?

Depending on the specific processing activity, the legal basis may be your consent, taking steps at your request before entering into a contractual relationship, performance of a contract, compliance with a legal obligation or the legitimate interests of the controller, where the conditions prescribed by law are met.

Cookies and Similar Technologies

This website may use cookies and similar technologies to ensure proper operation, store certain user preferences, maintain security and, where enabled, perform statistical analysis of website traffic.

Cookies that are strictly necessary for the operation of the website may be placed without separate consent where permitted by applicable law.

Consent is requested, where legally required, for analytical, marketing and other non-essential cookies. Users may subsequently change or withdraw such consent through the cookie settings available on the website.

More detailed information about specific cookies, their duration and providers should be set out in a separate Cookie Policy or within the consent management tool.

Who May Have Access to Your Personal Data?

Personal data is not sold or disclosed to third parties for marketing purposes.

Where necessary, certain information may be made available to trusted service providers acting on our behalf, such as:

• hosting service providers;
• website maintenance and technical support providers;
• email service providers;
• analytics providers, where such tools are enabled;
• other processors necessary for website operation and communication.

Personal data may also be disclosed to competent public authorities where required by law or pursuant to a lawful request.

Transfers of Data to Other Countries

Certain technical service providers may process personal data on servers located outside the Republic of Serbia.

Where such transfers take place, appropriate measures are taken to ensure an adequate level of data protection in accordance with the Law on Personal Data Protection and other applicable regulations.

How Long Do We Keep Personal Data?

We retain personal data only for as long as necessary for the purpose for which it was collected, unless the law requires or permits a longer retention period.

Information contained in enquiries and correspondence may be retained for the period necessary to respond to the request, arrange a visit or continue communication in connection with the possible use of our services.

If the communication develops into a contractual relationship or another legal obligation applies, certain information may be retained for longer periods prescribed by the relevant laws.

Technical and security logs are retained for the period necessary to protect and maintain the stable operation of systems, in accordance with the policies of the relevant technical service providers.

What Rights Do You Have?

In accordance with the Law on Personal Data Protection, and depending on the circumstances of the particular processing activity, you may have the right to request:

You may submit a request to office@domzlatnik.com. We will respond without undue delay and within the time limits prescribed by law.

If you believe that your personal data is being processed contrary to applicable regulations, you have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

How Do We Protect Personal Data?

We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Security measures are adapted to the nature of the data, the purpose of the processing, the technology used and the risks that the particular processing activity may present to the rights of individuals.

However, no method of transmitting information over the internet can guarantee absolute security. We therefore recommend that users do not submit information through public web forms unless it is necessary for the specific enquiry.

Personal Data of Minors

This website is not intended for children and we do not knowingly collect personal data relating to minors through the website, except where an appropriate legal basis exists for the particular processing activity.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, website functionality or applicable regulations.

The current version will always be available on this page together with the date of the latest update.